Go-MMT Group (Goibibo, MakeMyTrip)
Flights (Goibibo)
Pre & PostSales
UX Designer II | Full-time
Duration: 2 Years
The Story experiment
Finding out the best way to explain my projects using
Instagram Story format and to effectively communicate
my work in short duration
Project Omni | Samsung
Overview
I had to identify possible changes that could happen in the field of gaming with the advent of 5G and explore new modalities that gamers can use.
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The resulting solution to address the identified intent and need was Project Omni
The Process
Context
Context
The advent of 5G is expected to throw open the floodgates into the world of gaming. People won’t need high-end PCs or consoles to play online. But while 5G will undoubtedly deliver low latency and more capacity, success depends on getting the right business models in place and creating experiences to keep them coming back for more. However, to have a clearer forecast on what 5G has in store for the future of gaming, one also has to take into account the sudden changes that the pandemic has brought into the global lifestyle and consumption patterns, interests, and behaviors.
Evolution of Design Brief
Find possible intervention points that 5G technology presents in changing the day to day activity of the user
Explore the possibilities that 5G technology presents in changing the gaming experience on Samsung devices. Following this exploration, create design concepts emerging from the research, leading to detailed final solutions.
Design experience for Platform Agnostic gaming on Samsung Devices that facilitates Unsolicited Expression and Freedom to control
Team
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Abhishek Srivastava | RM
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Prasad Ghone | Lead Designer | Primary Guide
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Vandana Banapuram | Lead Designer | Secondary Guide
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Vijay K Harikumar | Lead Designer | Secondary Guide
Uniqueness I Offered
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4 years of experience in the Gaming Sector
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Experience of Designing VUI / AR/ VR Experiences
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Background as Interaction Designer
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Rapid Prototyping skills and Usability Testing Experience
Context
Context
The advent of 5G is expected to throw open the floodgates into the world of gaming. People won’t need high-end PCs or consoles to play online. But while 5G will undoubtedly deliver low latency and more capacity, success depends on getting the right business models in place and creating experiences to keep them coming back for more. However, to have a clearer forecast on what 5G has in store for the future of gaming, one also has to take into account the sudden changes that the pandemic has brought into the global lifestyle and consumption patterns, interests, and behaviors.
Understanding 5G and things that would change
Problem Setting/Research Question
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How do we leverage 5G to improve the gaming experience?
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Can we improve the platform-agnostic gaming experience?
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Is mobile gaming the future of platform gaming?
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What are the upcoming modality trends that I can leverage to improve the gaming experience?
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What is the modality matrix of the user while playing games on Mobile vs Desktop?
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What are the problems faced by users while playing games online irrespective of platforms?
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What exactly do users consider immersive gaming, what are the factors that facilitate this / disrupt user experience?
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What importance does a device form and configuration play, and how it affects the UX of gaming?
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How would the demography of users (Gamers) change with the implementation of 5G?
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Are we looking forward to Netlfix like OTT platforms for gaming which would enable subscription-based services?
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How can I improve content finding/ content suggestion for the Samsung App store?
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What are the surface level, Deep level, behavioral and root-level changes that would happen because of 5G?
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What are Samsung's competitors up to?
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Would 5G enable a new way of content creating in gaming and boost game streaming to another level?
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What are users expectations from 5G?
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How can I create a Samsung device ecosystem which further improves the gaming experience?
Secondary Research
Secondary Research
Summary of Secondary Research | Level wise changes due to 5G
Information Redacted from Secondary Research | NDA
Some information has been redacted from this secondary research summary. Please download the protected report. May require password
Download Reports - Secondary Research
Report: Level of Changes
Details on Level of changes, Why would it happen and what can we expect, and what could be done?
Table: Streaming Exp Evaluation
Evaluation of experience of streaming on major streaming applications
Report: Competitive Analysis
Details on Devices and Services by Samsung's Competitors
Report: 5G Use Cases
A quick study of 5G uses cases proposed by leading 5G service providers
Report: Cloud Gaming
Evaluation of cloud gaming service porviders
Primary Research
Primary Research
Qualitative Research | Research Methods
Focus Group Discussion
Topic: Future of Gaming and Platform Agnostic Gaming
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A closed team group discussion was conducted with 5 Samsung employees including the moderator. All participants had knowledge of working of 5G and Platform Agnostic Gaming. Total duration of discussion was 2Hrs approx.
Semi-Structured Interview
Objective: Learn about the user experience of gaming, on mobile devices vs other platforms
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Use the insight to find out critical touchpoint areas, problems, and user's expectations.
On average the interviews lasted for 45mins
Quantitative Research | Survey & Validating Q-Insights
Google Form
Responses 167 | 1 Week
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Data was collected from google form which was floated in dedicated gaming groups on Facebook and also in the network of NID.
Summary of Primary Research
1
Games and Genre
Preference
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"I rarely search for new games, too much of work man.."
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"I ask my friend for a suggestion or I would download the game which he is playing currently..."
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"I usually play games which are in trend like Among Us" so that I don't miss out on memes..."
2
Gaming Experience
and Controls
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"on pc, I can choose to play any game with any controller of my choice which is absent in mobile phones.."
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"I would really love it if I can play mobile games with Xbox or PS controller.."
3
Device preference
and experience
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"I can't play my PC games on other PC or laptop without having to re-download the whole game"
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"I play PUBG mobile on bluestacks because I find PC more comfortable"
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"I really want Cloud gaming, all these mobile games look like a strip down version of something good"
4
Sharing Achievements
and Game Streaming
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"For streaming, I need a camera and mic setup, my laptop camera is not good for vlogs"
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"I shout a lot, I mean a lotttt while playing PUBG"
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"I really enjoy it when I see my girlfriend screaming while playing Mario Kart with me..."
5
Social
Experience
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"I enjoyed the time when I played CS on Lan with my college friends"
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"I don't like playing multiplayer games with strangers"
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"It's difficult to invite my friends for a match or session of rocket league"
6
Sharing Achievements
and Game Streaming
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"I feel stressed after having an intense session of COD Mobile and my head gets warm..."
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"I really like that I can play games on my bed in my own comfort.."
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"Sometimes I feel stiffness in my palm while playing on mobile..."
Download Reports - Primary Research
Report: Brief on Primary Research
Report Contains my questionnaire, Raw Data from Qualitative and Quantitative Research
Chart: Factors Affecting Player UX
This chart shows the factors affecting Player UX. Also Contains references to the research I have read.
Identify & Define
Identify & Define
Identified Archetypes and Narrowed Target Volume
Personas | Personifying Archetypes
Identified Intent
Critic
Streamer
Mark Jr.
21, Itch.io Twitch Streamer
Works in Art Studio, Germany
About
Mark is an artsy guy with an interest in game arts. He travels a lot for client work. Has 27K subscribers on his Twitch Channel. He likes to stream indie title and talk about their game art
Goals
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Wants to have 1M subscribers
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Have a nice discussion with his viewers on twitch while streaming
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Find a new game and critique their artwork and gameplay
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Pain Points
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It is difficult to stream on the go
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Cannot play mobile game with Xbox controller
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Too many devices and long setup time
Competitive Gamer
PUBG
Akhil Samal
25, FPS, BattleRoyal
Works in MNC, India
About
Akhil is a tech enthusiast. He has a large group of friends who play FPS and Battleroyal titles. He plays games for 1-2 hours every day.
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Goals
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Want to have a good time with his friends
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Communicate and share his day while playing
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Find Online friends who play the same game so that he can play games with them
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Pain Points
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It is difficult to invite his friends for a match
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Battle royal PC vs Mobile is not same
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Eye strain while playing on mobile
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Make compilation video of headshots
Power Gamer
Age of empires
Samira Batra
29, Roleplaying, RTS
Works in Finance , India
About
Samira is a state-level chess player and works in finance. Love to play RTS games with her friends to enhance her strategic thinking. Usually plays at weekends
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Goals
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Want to relax and have a mindful session
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Learn new skills and tactics and share them on social media and Whatsapp group
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Find Online friends who play the same game so that she can play games with them
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Pain Points
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Cannot switch devices while having a long session
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Not many RTS games on Mobile. Her favorite title AOE is only on PC
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Her back hurts after a long session on PC
Identified Needs
Strengthen the connection
Platform Agnostic
Unsolicited Expression
Sensitising Aftermath
Freedom to control
Seamless Explorations
*Images sourced from google
Ideation & Solution
Ideation & Solution
Ideations
Strengthen the connection
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Collaborative Remote Access
Now any game can be multiplayer. Leveraging 5G connectivity to allow multiple users to have persistent single player sessions
Freedom to control
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Galaxy Smart Watch and other devices
Exploring how can we leverage interaction offered by various smart devices and accessories as game controller
Exploration in Fold Displays
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Galaxy Fold Series
Exploring interaction offered due to device form and methods to utilize more screen estate effectively
Unsolicited Expression
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Bobbleheads
Replacing the in-game character's face with your face by using Samsung's Camera & AI UX
Information Redacted from Ideations | NDA
Some information has been redacted from this Ideation summary. Unfortunately, I will not be able to disclose any details about it here.
Solution
Omnipresent Gaming
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A comprehensive solution for streaming games
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Make personalized reaction Videos
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Instant Console launch for complete immersion
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Play PC/ Console titles with Cloud gaming
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A plethora of Controller Option ( Xbox Controller, Keyboard, etc. )
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Smart Downloads
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Instant launch Demo
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Monitor Player progress and social game feed
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Understands user Body position and gives warning to reduce fatigue
Features
A comprehensive solution for streaming
How Omni improves your streaming experience?
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Reduce equipments required
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Reduce Setup time and complications
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Make Mobile game streaming more accessible
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Stream in your own comfort
From this
To this
Flow of Simplified Streaming in Omni
*Click to zoom in on UI
Step 1
Choose your game
Step 1a
(Not needed if launching from Quick Launch)
Tap play now
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Step 2
Choose your expression mood
Step 3
Obliterate your enemy team and make a awesome viral stream
FPS and Battle-Royal Games Streaming UI layout | Landscape
Casual Games Streaming UI layout | Portrait
Omni paired with Galaxy fold devices will revolutionize mobile game streaming
Features of Streaming Mode
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Read Viewer comments
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Use the front-facing camera to capture yourself
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Minimal Non-Intrusive UI
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Customizable UI Layout
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Background Segmentation
About Dual Screen Setup UI Layout
Leveraging Samsung's Camera & AI UX
Custom Styling to make you look photogenic!
Personalized and Dynamic Filters which change with game status
PUBG
Player Helmet changes wrt game's status
Among Us
Shows what the color of players character in-game
Minecraft
Customized Helmet unlocked when they achieves something in-game
Curated Gallery &
Smart Content Creation
Omni Smart Gallery Features
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All your game-related media in one place
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AI created highlights
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Auto highlight duration can be adjusted for optimal experience on your desired sharing platform
Big Screen Mode
DeX platform as Console
Big Screen Features
With Big Screen Mode you can make any Samsung smart TV or Chromecast/Miracast Enabled display as your Gaming Screen. Lay back on your sofa and enjoy your favorite game in complete immersion. With 5G connectivity now you can play all your favorite AAA titles on any device.
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Quick Launch Tripple press Interaction
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Cloud computing to provide performance on demand
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Better utilize the Samsung ecosystem
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Immersive Gaming More Comfort
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PC/ Console-like experience in the palm of your hand
Flow of Launching Big Screen Mode
*Click to zoom in on UI
Dynamic controller UI that Changes according to game
Plethora of
Controller Option
If you can connect it to your phone, you can use it as controller!
Galaxy Watch as a controller
Racing Game
SPen as Joystick
Flight simulators
Xbox Controller
Action games
Keyboard and mouse
Real Time Simulation Games
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